PACKAGING AND HANDLING
Pure Ground Ingredients shall determine the method of packaging for all Products. If Purchaser requires special packaging or handling, such request must be submitted in advance of order. Pure Ground Ingredients may accept or decline special packaging or handling requests at its sole discretion. Pricing for requests of special handling or packaging made after purchase, if approved, shall be added to the price of the Products. Unless specifically agreed to in writing,
Pure Ground Ingredients will not be responsible for the payment of any penalties or special handling charges relating to Pure Ground Ingredient's failure to comply with a customer's special requirement for order processing,
handling, packaging, shipping or invoicing.
SHIPMENT, DELIVERY AND TITLE
Unless otherwise agreed upon in writing, Products will be tendered and shipped FOB Pure Ground Ingredient's plant
or warehouse. Pure Ground Ingredient's will select the carrier and routing and ship products freight. If a more expensive means of transportation or special delivery
requirements are requested by Purchaser, Purchaser shall pay all additional costs. It is understood
that the stated shipment date on Pure Ground Ingredient's order acknowledgement, if any, is an approximate shipment date, and is not a fixed or guaranteed shipment date. Pure Ground Ingredients shall endeavor to ship by the estimated or requested shipping date, but it shall not be responsible for any delay or any damage arising there from. Pure Ground Ingredients assumes no liability from any delay tied to delivery.
FedEx Shipping Holidays.
FedEx does not pick up or deliver on certain holidays, which may delay your order. The 2025 observed FedEx shipping holidays include:
New Year’s Day – January 1
Martin Luther King Jr. Day – January 20
Presidents Day – February 17
Memorial Day – May 26
Independence Day – July 4
Labor Day – September 1
Columbus Day – October 13
Veterans Day – November 11
Thanksgiving Day – November 27
Christmas Day – December 25
New Year’s Eve – December 31 (modified service)
Orders placed around these dates will ship on the next available business day.
PRODUCT RETURNS
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@puregroundingredients.com. Please note that returns will need to be sent to the following address: 2535 Business Parkway Minden NV 89423
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@puregroundingredients.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@puregroundingredients.com.
